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Living Room Furniture
Living Room Furniture
TV Stands
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Side Tables
Chairs
Bedroom Furniture
Bedroom Furniture
Beds
Dressers & Chests
Wardrobes
Chairs
Vanity
Entry Furniture
Entry Furniture
Console Tables
Cabinets & Chests
Shoe Storage
Shoe Racks
Kitchen & Dining Furniture
Kitchen & Dining Furniture
Dining Tables
Dining Chairs
Coffee Corners
Buffets
Bar Furniture
Bar Stools
Bar Carts
Decor
Decor
Wall Art
Wall Mirror
Shelves
Full Length Mirrors
Candles
Babies
Babies
Kids Beds
Bunk Beds
Cribs
Kids Desks
Office Furniture
Office Furniture
Desks
Office Chairs
Bookcases
Filing Cabinets
Outdoor
Outdoor
Chairs
Dining Tables
Outdoor Sets
Bundles
Order Changes & Cancellation

  • Can I modify my order after placement? Yes — if you contact us within 2 days of placing the order, we can cancel the existing order and create a new one with your requested changes at no extra cost.

  • Can I cancel my order? Absolutely. Simply reach out within 2 days of ordering via Customer Service (01151107788), WhatsApp, Instagram, Facebook, or email. If you’ve paid a deposit, it will be fully refunded to your original payment method. Cancellations after 2 days may incur a deduction from the deposit to cover materials and production already started.

Product Inspection & Quality

  • Upon delivery, we invite you to inspect the product thoroughly before the delivery team leaves. Signing for receipt confirms the item is in perfect condition.

  • If you’re unable to inspect immediately, you have 2 days from delivery to check the product and report any issues.

  • We recommend filming the unboxing process from the very first moment — this helps us resolve any concerns quickly and fairly.

Note: Minor variations in accessories (type, color or shape) may occur due to availability in the local market, but quality and functionality are always guaranteed.

Returns & Refunds

We build each WoodX piece on-demand to your exact specifications, making every item uniquely yours. Returns are accepted only in the following cases:

  • Defective or damaged upon arrival — full refund or replacement, including all shipping costs.

  • Does not match agreed specifications — full refund or free correction.

  • Change of mind (within 14 days of delivery) — accepted only if the product is unused, in original packaging, with all accessories complete. The customer covers return shipping and a 10% restocking fee.

Conditions for return

  • Product must be in brand-new, unused condition.

  • Report any damage or defect within 24 hours of delivery with at least 3 clear photos (or video).

  • Custom-made furniture can only be returned in cases of manufacturing defects.

Return Process

  • Contact us immediately via phone, WhatsApp, chat, or email with your order details and photos/video of the issue.

  • For major defects that prevent normal use, we’ll arrange free collection and either repair, replace, or fully refund.

  • For minor issues, we’ll repair or replace the affected part at no cost to you.

  • We’ll inspect the returned item and notify you within 7 working days.

  • Approved refunds or exchanges are processed within 7 working days using your original payment method.

  • Additional fees: 3% administrative charge for Visa refunds; 5% for Valu (non-defect returns/cancellations).

Installation

We provide professional installation for all products except self-assembly items (e.g., shelves, TV units, bathroom storage, decorative shelves, and tables).

Our policy fully complies with Egyptian Consumer Protection regulations.

WoodX – Home of Luxury Crafted for you. Guaranteed to satisfy. If anything isn’t perfect, we’ll make it right — every time.

For assistance, contact our Customer Care team anytime at 01151107788 or through our official channels.

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